Service Desk Analyst Crash course for beginners.

Get Hands-On Experience for following JOB roles - Service Desk Analyst | IT Help Desk Professional | L1 IT Support | GSD

4.68 (468 reviews)

Udemy

platform

English

language

Other

What you will learn

Windows 10 Operating system Installation.

Computer IP Address,

Windows 10 32bit vs 64bit / Windows 10 Different Edition.

MS Office 2016 Installation/Uninstallation.

Outlook 2016 troubleshooting.

Request/Incident Ticket Creation using Service Now ticketing tool.

Service Desk Analyst Interview Question and Answer PDF file available to download.

Service Desk Call Handling Demo Call.

Use of Citrix Director and vCenter Console for Service Desk role.

Bonus: Career in Service desk or Career after Service Desk Analyst Job.

Why take this course?

Do you want to start your career in the IT world? Then You are in the right place!

I just wanted to tell you guys first, I have only added those important videos in this course that will help you with Given JOB Roles.

Service Desk Analyst | IT Help Desk Professional | L1 IT Support | Global Service Desk (GSD).

This course is designed to help you crack the Service Desk Analyst/ IT Support/IT Service Desk interview.

When you want to become an IT specialist, you have to start from the basics, how they work, how to install operating systems and software, how they communicate, how to manage them, and of course, troubleshooting all that.

The instructors' experiences sum up to more than 9 years in total in this field, so you will get all the necessary information which helps you to start your career in the IT world.

We structured the course from the most basic knowledge required, Installing Windows 10 OS and basic software installation.

This is completely job-based training, we have covered all the topics in this course which help you to Crack the interview, but yes you should need to have the basic knowledge of the computer to start this course.

As more than 70% of the course contents are practical demonstrations, we highly encourage you to have a test PC to apply and practice to maximize your learning experience outcomes.

please let me know if you want me to upload more videos that you think should be part of this course, I will happy to upload them.

also, if you want to have Windows 10 machine for the practice you can let me know I will arrange it for you online.

Are you ready to get into this world? Do you want to land your next IT job? Here is your key for that, enroll now in this course, and let’s begin the journey.

All the best! Join now! and please please provide your feedback that really matters for us.

Reviews

Shekhar

August 23, 2023

This is wonderful for the beginners who is searching jobs in IT help desk. Each and every topic explained in detail. Thank you so much for this course.

Srushti

January 22, 2023

Needs more on troubleshooting windows, printers, network, mobile etc. Also more is required on report creation in service now, creating group policy etc. Also the interview answers are less relevant, now days they ask what to do if the screen black out, wifi is slow, printer troubleshooting and other behavioural questions are missing as well. More is required on using Azure Active directory and windows server active directory. There has to be more content as compare to the price it offers.

Evelynne

October 16, 2022

I'm rating this 3.5 stars, because this moves a little too fast and doesn't offer in-detail explanations for people that are brand new to IT Support subject matter. For example, he doesn't explain what multicasting is when going into Class D IP addresses. Nor does he introduce command prompt, but goes straight into commands such as ipconfig /all. That being said, it is a great course for someone who has been at service desk for 2-4 months to learn ticks, trips, and reminders of info. To demonstrate, he showed that I can use run > appwiz.cpl to navigate to programs and features in control panel directly, instead of searching and clicking links in control panel. Nihal has some great suggestions like that!

Thanuj

July 13, 2022

In IP address module, classes and other contents were not explained with examples. Looks like the instructor was in a rush. remaining modules were siginificant

Radhe

March 13, 2022

Very nice course to get started with everything you need to know for Help Desk/ service desk analyst Basics and what are the opportunities will have after this role.

John

September 9, 2021

Feel very confident after I completed this course, the course met my exceptions, Many thanks for this course.. I suggest please add test question and answer for practice..

Harry

August 5, 2021

Thank you so much to make this courses so easy to understand, also the best that is career guidance, one important part which I Guess missing computer hardware else I Love the course..

Gabriele

June 3, 2021

I love that you gave free course, it is my first on this subject and I am loving it! But as a new person to this knowledge I had some issues understanding certain concepts or as simple as keyboard shortcuts. Regarding concepts, it was lacking repetition and sometimes more in depth explanation that would give me better understanding as a new person in field what is all about. Also, in some videos auto subtitles were really inaccurate and some keyboard shortcuts I couldn't understand - so if subs under very important phrases likes this would be correct it would help tremendously. All in all, found really good tips and clearer understanding of the profession and it's progression. Kind regards, Gabrielė

Rayees

May 31, 2021

The way you explained is very easy and good I leaned every section easily. I liked it. thank you. just a small suggestion: if there were some Networking parts added in this course it would be much better and interesting. There is separate course for that one I don't know, if yes please let me know. I would love to join also that course. Thank you once again and stay safe.

Weldai

May 6, 2021

this course helped me to understand how to start in IT services. Thank you for your help and appreciate that help and really I enjoyed the course and thank you.

Abhijeet

May 4, 2021

Hey Nihal, Great work. This course helps a lot of youngsters like me to shape our career in the IT industry and gives insights into how Service Desk works. Kudos to you for your time and efforts in making this course.

Danny

April 12, 2021

Sorry but you are solving little things without explaining why you chose this example and why you chose this course of action I have watched about 10 vidoes and pretty sure i wont be watching anymore

Moises

March 19, 2021

It's good, no complaints really as I wasn't really sure what to expect. I was looking for something that would include more hands on troubleshooting but maybe that will come later in the course.

Aniket

March 14, 2021

Initially the course seems to be too slow, but it move fast from section 5.Course is great for a person entering first time in this field. Looking for more sessions from your side. Thankyou

Miguel

February 25, 2021

Very information and positive. Good to see great information especially during these difficult times. Keep up the good work.

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